Free worldwide shipping on all US and German orders!

Orders to USA ship from Chicago, Illinois and orders from all other countries ship from Germany (EU).

 

USA DOMESTIC SHIPPING METHODS

  • STANDARD – FREE
  • FEDEX TWO DAY - $15
  • FEDEX NEXT DAY - $25

 

GERMAN DOMESTIC SHIPPING METHODS

  • DEUTSCHE POST OR DHL – FREE
  • DHL (TWO DAY) - $6,90
  • DHL EXPRESS (NEXT DAY) - $25

SHIPPING RATES

In Germany and USA shipping is free. Shipping is also free for all EU orders over 100 eur, Canadian orders over 120 eur and for worldwide orders over 150 eur.

 Country Delivery Days* Shipping Costs [€] 
EU & Switzerland 3-5 6.99
     – Germany (without islands) 3 FREE
     – USA 3 FREE
Canada 3-5 8.50
Australia and New Zealand 5-7 14.99
Afrika and Asia 7-14 14.99

*The expected delivery time in working days.

When Will My Order Ship?

 All orders placed Monday - Friday before 12pm PST ship within 48 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 3 extra days for order processing.

 

DO YOU SHIP TO MY COUNTRY?

Most likely, yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and select "Begin Checkout." In the "Shipping address" section, select the "Country" drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then unfortunately, we don't ship to you. In this case, we'd suggest having a friend from another country order for you and forward the shipment to you.

 

HOW DOES INTERNATIONAL SHIPPING WORK?

 We use DHL for all international shipments.

 

Our Standard international shipping method is similar to postal shipping, and different from DHL courier. DHL handles your order from picking up the package at our warehouse until it arrives to your country. Once the order reaches your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL. Average total transit time is 1- 3 weeks. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.

 

Please ensure to provide a shipping address that your local post is capable of delivering to. We will not be liable if your post office is unable to make delivery to the shipping address provided.

 

Customs fees and additional fees may apply to international shipments with the Standard and Standard Plus shipping methods. Contact your local customs office for more information.

 

WHY WAS I CHARGED CUSTOMS FEES AND TAXES?

 Any international orders processed may incur customs and additional fees. We know that the customs office is not a fun place, but we need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of your goods. Otherwise, we risk having the shipment returned to us or being prohibited from shipping to that country. Any collection of customs fees goes to your government, not to YOGA HERO. Since we do not have control over the customs authorities in your country and since fees vary from country to country, we recommend contacting your local customs office for more information about customs fees, duties and taxes, and how to avoid them. Most countries allow up to a certain value of good into the country without any additional duties and taxes.

 

WHY WAS MY ORDER SHIPPED IN MULTIPLE PACKAGES?

 International postal services place a $1000 value limit ($150 for China) on international shipments. If your order is above $1000 ($150 for China), your order may be shipped as multiple shipments with separate tracking numbers.

 

EXPRESS CUT-OFF TIME

All orders with 2nd Day and Next Day Air shipping must be placed by 12 pm PST for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 12 pm PST will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.

 

Do you ship to po boxes or apo/fpo addresses?

For security reasons, we do not currently ship to PO boxes or APO/FPO addresses in the United States.

 

How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

 

Do you offer signature-required shipment delivery options?

Yes. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over $500.

 

Do you offer gift wrapping or boxes?

YES! We offer gift boxes for all our jewelry, except Aromatherapy/Wooden Collection. Please contact us if you require a gift box or a gift message with your order.

 

TRACKING AN ORDER

To check your order status:

 

  1. Log in to your Yoga Hero account.
  2. Under your Account Dashboard, you will find all of your recent orders.
  3. Click the "View Order" link to the right of the order you wish to track.
  4. You can view order details and track your order by clicking the "Track Your Order" link.

 

NEED ADDITIONAL HELP WITH YOUR ORDER?

Please contact us at orders@yoga-hero.com and we will be happy to assist you with any questions related to your order.

 

RETURNING AN ITEM

For more information on how to return an item, please visit our Returns & Exchanges page.

 

Versand für alle Bestellungen nach Deutschland und USA ist kostenlos. Bestellungen nach USA werden verschickt aus Chicago, IL und in andere Länder (weltweit) aus Starnberg, Deutschland.

Versand ist auch kostenfrei für alle EU-Bestellungen über 100 EUR, Kanadische Bestellungen über 120 EUR und für Bestellungen aus allen anderen Ländern (weltweit) über 150 EUR.

Land Liefertage* Versandkosten [€] 
EU & Schweiz 3-5 6.99
     – Germany (ihne Inseln) 3 KOSTENLOS
     – USA 3 KOSTENLOS
Kanada 3-5 8.50
Australien und Neu Seeland 5-7 14.99
Afrika und Asien 7-14 14.99

*Vorgesehene Liefertage (als Werktage).

Wann wird meine Bestellung verschickt?

Alle Bestellungen, die von Montag bis Freitag vor 12 Uhr (PST) aufgegeben werden, werden innerhalb von 48 Stunden versendet. Alle Bestellungen, die nach der Annahmeschlusszeit aufgegeben werden, werden am folgenden Werktag versendet. Zum Schutz der Verbraucher unterliegen alle Bestellungen einer Überprüfung. Dies kann gelegentlich zu Verzögerungen bei der Bearbeitung Ihrer Bestellung führen. Ihre Geduld wird sehr geschätzt.

Hinweis: Bestellungen an Wochenenden, Sonderaktionen (Black Friday / Cyber ​​Monday) und Feiertage können aufgrund des erhöhten Auftragsvolumens zusätzliche Bearbeitungszeit in Anspruch nehmen. Bitte geben Sie uns 3 zusätzliche Tage für die Bestellabwicklung.

MUSS ICH ZOLLGEBÜHREN SELBER TRAGEN?

Wenn Sie außerhalb von EU wohnen, dann können Zölle und zusätzliche Gebühren anfallen. Wir wissen, dass das Zollamt kein Spaß ist, aber wir müssen deren Regeln befolgen und alle Zollformulare ordnungsgemäß ausfüllen, indem wir das Paket richtig kennzeichnen und den Wert Ihrer Waren angeben.

Andernfalls besteht die Gefahr, dass die Sendung an uns zurückgesandt wird. Jegliche Erhebung von Zollgebühren geht an Ihre Regierung, nicht an YOGA HERO. Da wir keine Kontrolle über die Zollbehörden in Ihrem Land haben und die Gebühren von Land zu Land unterschiedlich sind, empfehlen wir Ihnen, sich mit Ihrem örtlichen Zollamt in Verbindung zu setzen, um weitere Informationen zu Zollgebühren, Zöllen und Steuern zu erhalten. Die meisten Länder lassen bis zu einem bestimmten Wert Waren ohne zusätzliche Zölle und Steuern in das Land ein.